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Get the most from your phone system
A telephone system is a basic requirement for any business, but telecommunications can also be used to enhance efficiency, adopt more flexible working methods and improve customer service.
This guide outlines the main types of phone system and line available to small businesses and the benefits of each. It covers how to incorporate mobile communications into your telecoms plans, together with the options for integrating your telephone and IT systems.
It also explains a number of key features of phone systems that could benefit businesses, such as voicemail, call redirection and automatic queuing. Finally, it suggests a number of aspects to consider when choosing a supplier for your phone system.
Introduction
Basic telephony functions
Emerging telephony-related functions
Mobile telephony and your business
Assess your telecoms needs
Getting the right telephone system
Draw up a telephone usage policy
Handling higher volumes of incoming calls
Integrating telephone and IT systems
What to look for in your telecoms suppliers
Here's how I reduced costs by using Voice over Internet Protocol communications technology
